Refund policy

At ZenBambooHome, we are committed to providing high-quality bamboo and wooden lifestyle products designed for modern, minimalist living. Customer satisfaction is extremely important to us, and we strive to ensure every order meets your expectations.

Please carefully review our Return & Refund Policy before making a purchase.

1. General Return Eligibility

Customers may request a return within 30 days of receiving their order.

To qualify for a return, the item must:

Be unused and in original condition
Be returned in original packaging whenever possible
Not show signs of damage caused by misuse, improper handling, or intentional modification
Include all included accessories and components

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including but not limited to:

Opened disposable chopsticks
Used dining utensils
Personalized or customized items
Clearance or final sale items
Products damaged by misuse or improper care

Items returned without prior approval may not be accepted.

3. Damaged, Defective, or Incorrect Items

If you receive:

A damaged product
A defective item
An incorrect order
Missing items

Please contact us within 7 days of delivery at:

Email: support@ZenBambooHome.store

Please include:

Your order number
Photos of the item and packaging
A brief explanation of the issue

Our support team will review the request and provide an appropriate solution, which may include:

Replacement shipment
Partial refund
Full refund
Store credit

4. Refund Process

Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.

Approved refunds are typically processed within 5–10 business days to the original payment method.

Please note:

Shipping fees are generally non-refundable
Processing times may vary depending on your payment provider or financial institution
Refund delays caused by banks or payment processors are outside our control