Shipping policy
ZenBambooHome proudly ships bamboo and wooden lifestyle products worldwide.
1. Processing Time
Orders are typically processed within 1–5 business days.
Processing times may vary during:
- Holidays
- Promotional periods
- High-volume seasons
Orders are not processed on weekends or public holidays.
2. Shipping Times
Estimated delivery times:
- United States: 7–15 business days
- Canada: 7–15 business days
- Europe: 8–20 business days
- International: 10–25 business days
These are estimated delivery windows only and are not guaranteed.
3. Shipping Costs
Shipping fees are calculated at checkout based on:
- Destination
- Package size
- Shipping method
Occasionally, we may offer free shipping promotions.
4. Tracking Information
Tracking information is typically provided within a few business days after shipment.
Customers are responsible for monitoring shipment progress.
5. Customs, Duties & Taxes
International customers may be responsible for:
- Import duties
- Customs fees
- VAT or local taxes
These charges are determined by local authorities and are not controlled by ZenBambooHome.
6. Delivery Delays
Shipping delays may occur due to:
- Customs inspections
- Carrier disruptions
- Severe weather
- International transportation limitations
We appreciate your patience and understanding.
7. Lost or Stolen Packages
ZenBambooHome is not responsible for:
- Lost packages marked as delivered
- Stolen packages
- Delivery issues caused by incorrect addresses
Customers should contact the shipping carrier directly when necessary.
8. Incorrect Address Policy
Customers are responsible for providing accurate shipping details.
If an incorrect address is submitted:
- Contact us immediately
- Address changes cannot be guaranteed after processing
Returned packages may require additional shipping fees.
9. Contact Information
ZenBambooHome
1137 Rue St Gérard
L'Ancienne-Lorette, QC
Email: support@ZenBambooHome.store
Phone: (888) 876-6262